Healthcare lessons from other industries: easy access to a doctor
Health services should put patient convenience first “The first rule of any technology used in a business is that automation applied to an efficient operation…
Tag: Patient Experience
Introducing patient satisfaction initiatives in healthcare: lessons from other industries
Can we use an Uber-style service to combat bed-blocking? “Many health systems make large investments to improve the patient experience but fail to achieve their…
Great CX is vital for successful healthcare
An increased focus on customer experience – not just the customer service element – is becoming increasingly vital to ensure success as a healthcare provider.…