7 lessons from missed customer experience opportunities
Is customer experience delivering? What are the biggest challenges? What lessons can companies learn to deliver greater impact? I had the pleasure to have an…
Tag: learning
The real need for developing Customer Experience learning in Customer Experience for the future
Customer Experience is a classic example of a subject that has arrived very late into the international world of business. As I always say, it…
Habituation and the risk to customer experience
I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called…
