Understanding friction and reward in customer experience
In this interview with Richard Hammond and Rocky Howard, co-founders of Uncrowd, who are the the world’s leading experts on friction versus reward. Richard and Rocky…
Tag: interview
Solve customer and business problems faster through collaboration
Today’s interview is with Jacob Morgan, the Principal & Co-Founder of Chess Media Group, a management consulting and strategic advisory firm focused on collaboration. He has…
Charles Bennett interviews Lynn Hunsaker on creating alignment for CX success
Charles Bennett talks to ClearAction Continuum founder Lynn Hunsaker, a discussion which starts with a recognition that the majority of customer experience transformation efforts have…
