Trust, Collaboration & Accountability: Building team relationships that improve performance
At the executive level, a leader’s ability to build an effective team is probably the most important competence in the current marketplace. In reality it…
Tag: innovation
Employee Engagement: Simple but not easy
Have you ever been to a motivational lecture for self improvement, and said to yourself, “She makes it sound to easy.” Then you get home,…
How to create highly engaged teams
People are not afraid of hard work they are afraid of failure, and it’s this fear of failure that causes them to disengage because nobody…
The original ideas man
This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in…
Voice of Customer and Big Data will never be your key differentiator!
You may get insight but don’t expect to innovate How are you getting insight on your customers that is deeper than your competitors? How well…
Healthcare lessons from other industries: easy access to a doctor
Health services should put patient convenience first “The first rule of any technology used in a business is that automation applied to an efficient operation…
Speeding up innovation in the call centre
Suppliers can help speed up innovation in the call centre by changing their “sales battleground” When a customer wants to communicate or receive service from…
Traffic – a massive problem for some but a brilliant opportunity for one innovative company
I first visited Jakarta twenty years ago. Hot – often unbearably, noisy, sometimes smelly, but balanced by a dynamic vibrancy, plenty to do, nice people…
What every CEO must know about disruption
The first thing to remember about disruption is that it’s a two-way street. Either you are the disrupter, or you are being disrupted. This means I…
Tiny bookshop in a tiny town now branching into Asia
Thinking differently is within all of us By rights Wigtown should barely exist. It’s a tiny little town of barely 1,000 people in the west…