What if customers want more than excellent service?
This interview follows on from my recent interview – Customer experience doesn’t stop – Interview with Richie Manu – and is number 364 in the series of interviews with…
Tag: future
The real need for developing Customer Experience learning in Customer Experience for the future
Customer Experience is a classic example of a subject that has arrived very late into the international world of business. As I always say, it…
How to become a butterfly – thriving in a VUCA world
Have you seen the movie Selma? It’s about the American Civil Rights Movement’s defining march from Selma, Alabama to the state’s capital, Montgomery in 1965. I…
Can CX save us from a bleak future?
Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon…
