The 7 benefits of sharing Purpose with employees and customers
Richard Horner finds plenty of evidence to support a compelling purpose statement Your company has a mega epic Purpose statement. A purpose so powerful it…
Tag: engagement
A moving tribute
In 2014 888,246 hand-made ceramic poppies were planted in the moat surrounding the Tower of London to commemorate the 100th anniversary of Britain’s involvement in…
Want more engagement? Find your Champions
The future of employee engagement is in-house Champions. Google does it, SAP does it, Even little companies do it, Let’s do it, let’s get a…
The Case for Customer Experience V2.0
It’s time for an upgrade I have sat in an increasing number of meetings in the last months where business heads have asked the same…
Ten tell-tale signs that show you’re not that customer-centric
It’s not what you say, it’s what you do (or don’t) Are you customer-focused, customer-driven or customer-centric? If you’re any of those things that’s probably…
Gamification: an often neglected silver bullet
Use Gamification to accelerate innovation and creativity – Customer Experience needs it! I will always remember the words of a stressed CEO of a highly…
If You Want To Boost Employee Engagement Then Stop Doing This
Engagement is a leader’s job, but this bad habit is one of the worst No one knows the business as well as you do, so…
Does employee engagement affect RoI in the healthcare industry?
Don’t confuse employee satisfaction with real engagement “Without employee engagement, you’re never going to get the kind of ultimate patient experience you’re hoping for.” –Mike…
Focusing on efficiency is a waste of effort, if you don’t take care of this first
Maximum results are achieved when you are both effective and efficient! When clients engage me, it’s usually to help them drive operational efficiency improvements. More often…
Harnessing the power of purpose
Vision. Focus. Mission. Drive. All words we often use to describe the qualities we associate with high performing companies or the people who lead them.…