The Elusive 360-Degree View of Customers
Many companies are focusing on the customer experience these days in some way, shape, or form. Most of them know that it’s necessary to deliver…
Tag: customer satisfaction
Customer Experience and Chatbots
It seems like every other proposal we do requires our touch on chatbots. This might even increase with 80% of brands wanting to introduce some…
Creating a memorable coffee shop experience
How can retailers stand out from the competition and ensure sustainability of in-store coffee experiences? My husband and I recently visited a local coffee shop…
Time to junk the satisfaction survey
Why your customer strategy should focus on complaints I was half listening to the news the other day when I heard a story about a…
