Customer Experience view of your call center technology
By 2022 the global cloud based contact center market is growing from USD 6.8Bn in 2017 to 20.93Bn in 2022. This makes for CAGR of 25.2%. If you…
Tag: customer innovation
Gamification: an often neglected silver bullet
Use Gamification to accelerate innovation and creativity – Customer Experience needs it! I will always remember the words of a stressed CEO of a highly…
How much do you really understand your customers’ needs?
When it comes to customers with any form of impairment the answer is most likely not enough As my previous articles on accessibility have shown,…
Try this Customer Innovation technique
I promise in my workshops that I can teach people how to innovate. Really? Is this possible or is this simply a set of techniques…