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Someone once told me that success in life is determined by the people you meet and the books you read. Your network really is your…
Tag: communication
Has your CX transformation stalled?
The good news is that you’ve embarked on a customer experience transformation journey. The bad news is that you don’t think your organization has evolved…
Why you need a defined culture to do CX right
When designed and built correctly, customer experience expresses an organization’s brand. So, if your brand identity is playful and your copy has a witty voice, your…
#1 killer of employee engagement
No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a…
