The 7 Pillars of Customer Experience: Your blueprint to winning in the Experience Economy (E-book)

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Have you noticed there are a small group of elite companies who look differently at how they address change and don’t automatically follow where the majority play?

We have observed hundreds of companies all over the world in multiple sectors and business cultures and codified what we see as the 7 pillars supporting any company that is looking to become a customer-centric market leader.

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Featuring contributions from:

  • Charles Bennett – Co-founder & President, CXSA Middle East
  • Kym Hamer – Co-founder & Chief Customer & Strategy Officer, CXSA / Founder, Artemis Futures
  • Nick Bush – Consultant, advisory specialist & trustee
  • Richard Horner – Employee Experience specialist & Founder, i-harmonizer

 

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