CXSA CX Master Certification: JAN 2021 (limited places available)

This 3-day programme is for aspiring professionals looking to extend their professional CX capability, take advantage of advanced tools and methods using a framework that is the practical & measurable implementation path to creating a customer-centric company that has clear differentiation and P&L impact.

Participants build on the core skills and techniques covered at Practitioner certification level and learn the critical aspects of building a high-performing customer-centric organisation with a clear and compelling ROI.

• Using fundamental principles of customer-centred innovation to uncover hidden customer needs and wants in order to develop new propositions, products and experience.
• Applying service design principles and tools to create and manage the relationship between people, process, policy and technology.
• Building an agile process to align technology requirements with desired customer outcomes.

 

This programme is offered by CXSA Group.