Description
Certifications will be issued to participants following programme completion.
Participant certification by CXSA is based on participants meeting the criteria set out by the programme leaders at the beginning of the programme.
CXSA Customer Service Strategist Certification
$1,500.00
Delivering customer service strategy for practical and significant impact
After one negative experience, 51% of customers will never do business with that company again. In U.S. alone companies lose more than $62 billion due to poor service. Yet increasing customer retention rates by 5% increases profits up to 95%.
Good service is no longer enough – companies that want to succeed need to be outstanding and remain so – forever!
This premier 2 day Certified Customer Service Programme is designed to build on the latest thinking and techniques. It is inspirational and highly participative supported by wide range of examples and case studies.
Delivered in partnership with CES by Raquel Perez Nolla
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