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An acknowledged leader in customer-driven performance change, President & CEO Charles Bennett is also a Founding Board Member of the CXSA.

With a hunger for new ideas, Charles strongly believes in passionate and inspirational business leadership which energises both organisations and individuals.Charles has delivered transformation across 40 countries, multiple sectors and companies including Citibank, Nielsen, Microsoft, Vodafone & Tracker as well as governments in Middle East and Asia.

Charles’ purpose is to help companies build excited, entrepreneurial customer-centric cultures that transform business performance.