Charles Bennett interviews Lynn Hunsaker on creating alignment for CX success

Charles Bennett February 7, 2019

Charles Bennett talks to ClearAction Continuum founder Lynn Hunsaker, a discussion which starts with a recognition that the majority of customer experience transformation efforts have not delivered against the expectations or the benefits reaped by successful customer-centric businesses.

Lynn describes the importance of breaking down organisational silos to create aligned executive sponsorship and provides advice and guidance on how to make that happen.

Enjoy.

Categories: Recognition

Tagged: alignment, customer experience, interview, Podcast

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