[Kym Hamer]

Can you believe that it’s been a whole month since E3?

On October 22nd, I was opening our final day and reflecting on some of the things I’d seen, heard and been inspired to think about over the conference.

(If it all seems like a distant memory, you can visit the videos tab for a refresh!)

One of the main things I talked about was how we can be ‘the glue’ in our organisations – whether that’s by being:

• the CX champion helping our CEO/senior leaders to deliver bottom line impact through customer-centricity or
• the cross-functional connector joining the dots across the company to accelerate results for all stakeholders.

Looking back over the last 30 days, what have you implemented to create CX sticky-ness in your organisation?

Let me know in the comments below!