In this video CXSA’s Kym Hamer and Founder at Customer Institute, Stefan Osthaus discusses the challenges and guidelines on how organisations can improve the Customer Experience in their own capacity and keep improving in the future.
According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that suggests that happiness in a…
Is customer experience delivering? What are the biggest challenges? What lessons can companies learn to deliver greater impact? I had the pleasure to have an…
Most organisations have a strategy, and many devote some of the best and smartest brains in the organisation to developing and implementing it. Almost all…
Can we use an Uber-style service to combat bed-blocking? “Many health systems make large investments to improve the patient experience but fail to achieve their…
An increased focus on customer experience – not just the customer service element – is becoming increasingly vital to ensure success as a healthcare provider.…
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