OVERVIEW A 1-day face-to-face programme designed to introduce participants to the critical components for building a customer-centric company so that change thinking and approaches to…

OVERVIEW A 3-day programme where participants build on the core skills and techniques at Practitioner level and learn the critical aspects of building a high-performing…

OVERVIEW A 2-day face-to-face programme where participants build on the core principles from Foundation and are equipped with core skills that drive customer-centric change. These…