The lost suitcase – the sad reality of customer experience evolution
According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that suggests that happiness in a…
Category: Thought leadership
Customer Experience and Chatbots
It seems like every other proposal we do requires our touch on chatbots. This might even increase with 80% of brands wanting to introduce some…
The original ideas man
This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in…
