If You Want To Boost Employee Engagement Then Stop Doing This
Engagement is a leader’s job, but this bad habit is one of the worst No one knows the business as well as you do, so…
Category: Influence
Is it time to retire Customer Success Management?
It’s nothing to do with the customer One of the craziest, most limiting roles to have emerged in recent years is Customer Success Management. It’s…
Stop starting with the problem statement – it misses so much opportunity!
The problem statement is the WRONG starting place for so many projects. We do it in our everyday business life as naturally as breathing –…
Most strategies don’t work! Here’s how to have one that does
Most organisations have a strategy, and many devote some of the best and smartest brains in the organisation to developing and implementing it. Almost all…
Forget Chief Customer Officer, welcome to the new “COO”
There’s a problem with the Chief Customer Officer role and rethinking it as the “Chief Outcome Officer” (COO) can help everyone get on board a…
The case for the government to bail out Carillion
As Carillion went into “apparent” liquidation at the beginning of this week, everyone assumed that Carillion was operating a completely broken business model and the…
Explaining your company background – the often missed sales opportunity
How often have you sat down and listened to a sales person introduce their company? How did you feel at the time? a) Mildly Interested?…
Did Dove behave like bad boys? Don’t forget: customers drive your reputation!
Do you remember how Dove not only shot themselves in the foot but then carried on and removed a couple of toes for good measure?…