#1 killer of employee engagement
No one knows the business as well as you do, so you might as well retain control over everything, right? If you give someone a…
Category: Influence
How an entrepreneur grew his business from $168 to $168M
I was a little depressed after a colleague told me about a CEO that had fired several people because they used an outdated procedure. Unfortunately,…
Creating organisational change using Business Process Management (BPM)
For the past few months I’ve been engaging in an Enterprise Resource Planning (ERP) system merger & new supply chain management project. I was mainly involved…
Recovering Our Underutilized Human Resources
I’m always looking for ideas to help me think differently about leadership development. My colleagues on LinkedIn have not disappointed me. There was a recent…
The benefits of training your employees
In the chaos of the running of a business, training employees and continuing to train them throughout their tenure at your company can fall down…
Customer Experience Audit: Cadillac scores millennial customers with future-forward thinking
The automotive industry is right next to the airline industry in terms of innovation and keeping up with the pace of technology growth. Surprisingly, both are…
United CEO does not care about customer’s happiness. Really?
Lately, I have been thinking about United Airlines. In the beginning I was thinking about them, because I was asked if it is possible to…
The 7 benefits of sharing Purpose with employees and customers
Richard Horner finds plenty of evidence to support a compelling purpose statement Your company has a mega epic Purpose statement. A purpose so powerful it…
Why is there an Employee Disengagement Global Epidemic?
When I read statistics from Gallup that tell me according to their research only 15% of the workforce worldwide I think wow. But when you…
Are you making CX too much of a hard sell?
Make it easy for your stakeholders and your job will become easier too Selling sand to Saudis? Carrying coals to Newcastle? Or just trying to…
