CX Skills Builder: own the customer experience
Often, Customer Experience professionals do not believe that they can improve customer experience by impacting the experience design for their customers. Why? What causes this…
Category: Career
Do you feel lucky?
I’ve just finished reading What Happened, Hillary Clinton’s book about losing the “un-lose-able election”. It took me back to an interview I saw a few…
A single story
A few years ago, I had the enormous privilege of seeing Chimimanda Ngozi Adichie speak about her latest novel. I knew nothing about her except that she…