In this Navigate CX Sector Spotlight, CXSA’s Hassan Mohammad speaks with Global Head of CX at Aramex, Olga Budieri about how the COVID pandemic has challenged the Logistics & Supply Chain sector and some of the ways her team has been continuing to deliver on Aramex’s customer promise.
According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that suggests that happiness in a…
Is customer experience delivering? What are the biggest challenges? What lessons can companies learn to deliver greater impact? I had the pleasure to have an…
I am extremely fortunate to be afforded the opportunity to share my knowledge and passion all over the world. This year, the number of countries…
At the executive level, a leader’s ability to build an effective team is probably the most important competence in the current marketplace. In reality it…
The business world as we have always known it is changing. Many would argue that is always has been – changing that is. Since the…
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